The purpose of this dissertation is to present an overview of the operational and
financial performance of airports in Europe. In benchmarking studies, airports are
assessed and compared with other airports based on key indicators from a technical and
economic point of view. The interest lies primarily in the question which key figures
can best measure the perception of quality of service from the point of view of the
passenger for the services at an airport.
Das Ziel dieser Dissertation ist es, einen Überblick über die operative und finanzielle
Leistungsfähigkeit von Flughäfen in Europa zu bieten. In Benchmarking-Studien
werden Flughäfen anhand von Kennzahlen nach technischen und wirtschaftlichen
Gesichtspunkten beurteilt und mit anderen Flughäfen verglichen. Das besondere
Interesse liegt hierbei vor allem in der Frage, mit welchen Kennzahlen die
Wahrnehmung des Quality of Service aus Sicht der Passagiere für die Dienstleistungen
an einem Flughafen am besten gemessen werden kann.
About the author:
Branko Bubalo is a researcher and airport specialist with a focus on airport economics and capacity. He worked as a consultant and simulation expert for the EU Commission, the Norwegian Ministry of Transport and Communication, AVINOR/Oslo-Gardermoen Airport, Seoul-Incheon International Airport and Korea Airport Corporation (KAC).
His research includes studies of various European and international airports, e.g. in South Korea, the Baltic Sea Region (BSR), Norway, France, UK and Germany.
