ILQA-19 is a longitudinal qualitative case study. It investigates the social consequences of the Covid-19 pandemic on older people’s well-being and everyday life. It is conducted on a purposive sample of 40 older men and women aged between 65 and 80 living in the ten villages (located in the Northern part of Italy) that experienced the first lockdown in Europe. All data collection phases, i.e. recruitment, interviewing, and gaining informed consent, were performed by remote. We also adopted innovative protocols to recruit a heterogeneous sample, allowing everyone to participate in the study regardless of their digital literacy. The third wave of the data collection started in autumn 2022, using semi-structured video-interviews, involving 40 individuals. The interview explores older'adults experience of the digitalization of public services. For information on the other waves: - Wave 1 (2020) - Wave 2 (2021)

40 individuals, including 22 individuals already interviewed in previous waves and 18 new individuals included through snowball sampling

face to face interview