Acute Trusts: Adult Inpatients Survey, 2011

DOI

Abstract copyright UK Data Service and data collection copyright owner.The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences. The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections. Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community. History of the programme The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission. Further information about the National Patient Survey Programme may be found on the CQC Patient Survey Programme web pages.

The Adult Inpatients Survey, 2011 was designed to provide actionable feedback to each participating NHS trust on patients' views of the care they had received as inpatients in England. Results are used by CQC in a range of ways, including the assessment of NHS performance as well as in regulatory activities such as registration, monitoring ongoing compliance and reviews.

Main Topics:

The survey covered issues that affect the quality of care that patients receive and were identified by patients as important to them. Topics covered included: admission to hospital, the hospital and ward, relationships with healthcare professionals, care and treatment, pain, operations and procedures, discharge.

Purposive selection/case studies

Each trust identified 850 adult patients (with some exclusions, such as maternity and psychiatry patients) who had stayed in hospital for at least one night and who were discharged from hospital between June and August 2011. Although 162 trusts took part in the survey, data are only included for 161. One trust was excluded from the publication due to a sampling error. The sampling criteria is set out in detail in the guidance manual for the survey.

Postal survey

Identifier
DOI https://doi.org/10.5255/UKDA-SN-7034-1
Metadata Access https://datacatalogue.cessda.eu/oai-pmh/v0/oai?verb=GetRecord&metadataPrefix=oai_ddi25&identifier=42fdc3be61815ba3c36c149c33e43560c2a642c159624d46ac97ba7f9a2af919
Provenance
Creator Picker Institute Europe; Care Quality Commission
Publisher UK Data Service
Publication Year 2012
Funding Reference Care Quality Commission; National Health Service
Rights Copyright Care Quality Commission; <p>The Data Collection is available to UK Data Service registered users subject to the <a href="https://ukdataservice.ac.uk/app/uploads/cd137-enduserlicence.pdf" target="_blank">End User Licence Agreement</a>.</p><p>Commercial use of the data requires approval from the data owner or their nominee. The UK Data Service will contact you.</p>
OpenAccess true
Representation
Resource Type Numeric
Discipline Social Sciences
Spatial Coverage England