The micro-dynamics of social regulation: Comparing the navigation of disagreements in text-based online and face-to-face discussions

DOI

This study explores how people navigate the field of tension between expressing disagreement and maintaining social relationships in text-based online as compared to face-to-face discussions. In face-to-face discussions, differences of opinion are socially regulated by introducing ambiguity in message content coupled with instant responding on a relational level. We hypothesized that online messages are less ambiguous and less responsive, both of which may hinder social regulation. Thirty-six groups of three unacquainted students discussed politically controversial statements via chat, video-chat (nonanonymous), and face-to-face, in a multilevel repeated measures Graeco-Latin square design. Content coding revealed that online discussions were relatively clear and unresponsive. This related to participants experiencing reduced conversational flow, less shared cognition, and less solidarity online. These results suggest that ambiguity and responsiveness enable people to maintain social relationships in the face of disagreement. This emphasizes the key role that subtle micro-dynamics in interpersonal interaction play in social regulation.

Identifier
DOI https://doi.org/10.34894/G6IBWV
Related Identifier https://doi.org/10.1177/1368430220935989
Metadata Access https://dataverse.nl/oai?verb=GetRecord&metadataPrefix=oai_datacite&identifier=doi:10.34894/G6IBWV
Provenance
Creator Roos, Carla ORCID logo; Postmes, Tom ORCID logo; Koudenburg, Namkje ORCID logo
Publisher DataverseNL
Contributor Digital Competence Centre
Publication Year 2022
Rights CC0 Waiver; info:eu-repo/semantics/openAccess; https://creativecommons.org/publicdomain/zero/1.0/
OpenAccess true
Contact Digital Competence Centre (University of Groningen)
Representation
Resource Type Dataset
Format text/csv; application/x-spss-sav
Size 159133; 141927; 31489; 145855
Version 1.0
Discipline Agriculture, Forestry, Horticulture, Aquaculture; Agriculture, Forestry, Horticulture, Aquaculture and Veterinary Medicine; Life Sciences; Social Sciences; Social and Behavioural Sciences; Soil Sciences